Patient Privacy & Data Protection
Privacy Policy
How Brush Country Health Collects, Uses, and Protects Your Personal and Health Information.
This policy explains what information we gather through our website, our remote patient monitoring program, and our connected home devices, how we use it, and the choices you have. Last updated: October 24, 2026.
Encrypted Connections
Readings travel over secure, encrypted channels
Shared With Your Care Team
Only with your providers or with your consent
We Never Sell Your Data
Personal and health information is never sold
Our commitment
Your Trust Is the Foundation of Connected Care
Brush Country Health provides remote patient monitoring (RPM) for adults managing hypertension and Type 2 diabetes in San Antonio, Corpus Christi, and surrounding South Texas communities. Because our work involves personal and health information, we take privacy seriously. This Privacy Policy describes how we handle information when you visit brushcountryhealth.com, contact our team, or take part in our monitoring program.
Website Visitors
People who browse our website, read our resources, or send a question through our contact form.
Patients and Families
Patients enrolled in our monitoring program, plus family members or caregivers who contact us on a patient’s behalf.
Referring Providers
Physicians and care teams who refer patients, receive reading summaries, or coordinate follow-up with our clinical staff.
Information we collect
What We Collect and Why It Matters
We only collect information that helps us respond to you, deliver monitoring services safely, and coordinate care with your providers.
Contact Information
Your name, email address, phone number, city, and any details you choose to share when you fill out our contact form, email us, or call our team.
Health and Monitoring Data
Blood pressure, heart rate, blood glucose, and other readings sent from your connected home devices, along with notes from clinical review and follow-up calls.
Care and Enrollment Details
Information needed to enroll and coordinate your care, such as your physician’s details, referral information, relevant medical history, and insurance or billing information.
Website and Usage Information
Basic technical data collected automatically when you visit our website, such as browser type, device type, pages viewed, and approximate location, gathered through cookies and analytics tools.
How we use information
Putting Your Information to Work for Your Care
We use the information we collect for clear, care-related purposes. We do not sell your personal or health information.
Deliver Monitoring Services
Review your home readings, identify trends, and contact you when readings fall outside expected ranges.
Coordinate With Your Physician
Share reading summaries and updates with your primary care physician and care team to support your existing treatment plan.
Respond to Your Questions
Answer inquiries about eligibility, enrollment, devices, and service availability in your area.
Set Up and Support Devices
Ship, activate, and troubleshoot your cellular monitoring devices so your readings reach our team reliably.
Billing and Insurance
Verify coverage, process claims, and handle billing for monitoring services where applicable.
Improve Our Services
Understand how our website and program are used so we can improve communication, safety, and the patient experience.
Your rights and protections
How We Share, Protect, and Retain Data
The sections below explain who may receive your information, the safeguards we use, and the choices available to you.
Privacy questions
info@brushcountryhealth.com
How We Share Your Information
We share information only when it supports your care, our operations, or a legal requirement.
Your care team. Your physician and the providers involved in your treatment receive reading summaries and clinical updates.
Trusted service partners. Device manufacturers, cellular data providers, secure software platforms, and billing services that help us run the program. They may only use your information to perform services for us.
People you authorize. Family members or caregivers you give us permission to speak with.
Legal requirements. When required by law or court order, or to protect the health and safety of you or others.
How We Protect Your Information
Readings travel from your device to our monitoring platform over encrypted connections. Access to patient information is limited to authorized staff who need it to provide care, and we use administrative, technical, and physical safeguards designed to protect it.
We handle protected health information in line with applicable federal and Texas privacy laws, including HIPAA where it applies. No system is completely risk free, so please contact us right away if you believe your information has been compromised.
How Long We Keep Information
We keep personal and health information only as long as needed to provide services, meet medical record retention requirements under Texas and federal law, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.
Your Privacy Rights
Depending on your situation and applicable law, you may have the right to:
Access and copies. Request a copy of the health and monitoring records we hold about you.
Corrections. Ask us to correct information that is inaccurate or incomplete.
Communication preferences. Choose how we contact you, or opt out of non-essential messages at any time.
Leave the program. Stop participating in remote monitoring by contacting our team.
To make a request, email info@brushcountryhealth.com. We may need to verify your identity before we respond.
Cookies, Analytics, and Website Forms
Our website uses cookies and similar technologies to load pages quickly and to understand how visitors use the site. We use Google Analytics, connected through Google Site Kit, to review website traffic and search performance.
Information you submit through our contact form is sent to our team so we can reply to you. Please do not include detailed medical information in the website form. You can block or delete cookies in your browser settings, although some features may not work as intended.
Third-Party Websites
Our website may link to other websites, such as social media pages or partner resources. We are not responsible for the privacy practices of those sites, so we encourage you to review their policies before sharing information.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided us with information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a new “Last updated” date, so please check back periodically.
Questions about your privacy
We Are Here to Help
If you have questions about this Privacy Policy, want to make a privacy request, or need to update your information, our team is ready to help. Reach out and we will respond as soon as possible.